RETURNS

If you are not satisfied with your order, items may be returned within 15 days of delivery. You are responsible for covering the return shipping costs using the courier of your choice.

Steps to Process a Return:

1. Start your return by sending an email to info@tmess.eu

2. Once your return has been approved, you will receive a return code that will need to be placed on the outside of the package.

3. To be eligible for a return, items must be unused and in their original condition, with all tags and packaging intact. Otherwise, the return will not be accepted, and no refund will be issued.

4. Pack the items in their original packaging (or any rigid box) and attach the return code with our return address to the outside of the package.

Note: This label only shows the destination address; it is not a prepaid shipping label.

5. You must arrange and pay for the shipment with the courier service of your choice. If you are located outside the EU, please also include the return invoice.

6. Once your package arrives at our warehouse, please allow 3 to 7 business days for your return to be processed.

When your return is approved, you will receive a confirmation email and your refund will be issued to the same payment method used for the purchase. Shipping costs are non-refundable.

TMESS reserves the right to reject any returned item that does not meet the above requirements. If your return is rejected, you will be notified by email and the item will be sent back to you at your expense.For more information regarding the conditions for exercising your right of withdrawal, please refer to our terms and conditions of purchase.

Exchange Policy

We cannot reserve or guarantee stock in advance. If you would like a different color or style, please return your item(s) and place a new order separately at www.tmess.eu.

For size or color exchanges of the same item reference, return shipping costs are the responsibility of the customer. However, TMESS will cover the shipping cost of the replacement item. The replacement will only be shipped once we have received the returned item.

To initiate an exchange, please send an email to info@tmess.eu with your original order number and write “Exchange Request” in the subject line. Please indicate the reference, size, and color you wish to exchange.